People come to your knowledge base to solve problems. They don't hang around to get their daily reading fix. Well, at least I don't think they do.
Annotable Is the Most Versatile Image Annotation Tool for iOS Yet. PointOut, and various Mac apps to provide a powerful annotation environment with support for screenshots and photos. Annotable's iPad interface. Annotable is the result of focused execution, and it shows in the attention placed in the available options and smaller details.
If you can solve a customer's problem quicker, you're gonna save yourself a boatload of money on customer support costs and the customer's gonna be pretty happy not to waste their time contacting you too.
Jan 20, 2013 Skitch used to be my go-to Mac app for annotating images. Now I just use OS X’s Preview to get basic editing done in a pinch. As a blogger, I frequently deal with screenshots and images for posts. Monosnap is a free and highly-rated screenshot editor that you can download from the Mac App Store. You'll find that it includes many screen capture features that you'd find in more expensive software such as editing and annotation capabilities.
Whilst the whole 'we have shorter attention spans now because of the internet' might be a complete fad, you can't argue we're an impatient bunch when it comes to getting stuff done.
If something's not working the way we expect, it can become pretty frustrating.
But there are ways our problems can be solved quicker, even if it means helping ourselves.
Images can save you a lot of words
They say a picture is worth a thousand words, right? So being able to cut out that many words from your knowledge base article seems like a pretty slick deal.
Sometimes an image isn't enough. You need to circle, point, or zoom to get the point across. You want your customers to know exactly what you're describing.
If you own a knowledge base for your product or service, there's no doubt some tweaks you can make to squeeze every bit of value out of it.
We've already talked about adding GIFs to your knowledge base articles, but adding too many may get a little annoying.
But by something as simple as adding an arrow to an image, you might be saving yourself 10, 50, maybe even 300 tickets each month. Depending on your scale, that might be thousands of dollars every month!
We use annotated images and GIFs to get out point across all the time. Just take a look through our knowledge base and you'll find we try to illustrate as much as we can.
So here's 5 top tools to markup and annotate images to your heart's desire. We think it'll make your help documentation tons better.
1. Apple Preview
Price: Free with macOS
If you own a Mac, you've probably seen Apple Preview multiple times. But did y'know it can be used more than just a image resizer?
It has some pretty impressive markup tools to make images pop. Just hit the toolbox button in the top right and you have yourself an array of awesome markup tools. ?
Who should use it: If you own a Mac and you want to get images annotated quickly, not necessarily prettily.
2. Skitch
Price: Free!
I know a ton of marketers and customer success people who use Skitch. It's a pretty popular tool from the team at Evernote.
For some, though, there's some sad news. Skitch is no longer be supported for Windows, Andriod, and iOS. Just the Mac app will get updates. So if it breaks, nobody is gonna come fix it.
Despite the news, it's a great piece of software. The arrows look great, and the blurring tool is a favourite of mine. Blurring out sensitive information has never been so easy.
Who should use it: If you're looking for advanced options like timed screen snap, or you use Evernote and want to quickly add images into your notes.
3. Microsoft Paint
Price: Free with Windows
Ah, Microsoft Paint. I remember you. It's been a while.
Microsoft Paint is a great option if you're on a PC. And no, it's not dying or going anywhere. Probably not ever.
With an array of arrows, sqwiggles, and even brushes (gettin' fancy now) you can quickly point things out and make they look great. Just hit the PrintScreen key and you're good to go!
Who should use it: Windows users who want some advanced options and an easy-to-use piece of annotation software.
4. Canva
Price: Free, $12.95 user/m, Enterprise options
Relative to the guys up above, Canva is the new kid on the block. But with powerful tools and an array of ways to use it, it's no pushover.
It's also got a massive image and element library. I mean, look at all the arrows that came up in my search.
Who should use it: If you're creating a lot of images for social media or blog posts already, and you want your annotated images to look fantastic.
5. Droplr
Price: Free, $10 user/m, business pricing
If you're using screenshots to describe what customers need to do a lot of the time, you should check out Droplr. It's a super easy tool to screenshot, annotate, and share.
The app comes with the annotation tools similar to Skitch—arrows, squares, circles, text and that handy blur tool.
What's super great about this tool is it's pretty much an all in one. You can record GIFs, videos, quickly share stuff, screenshot. In some plans you even get analytics. Pretty neat.
Who should use it: Customer support agents who need to share examples quickly when replying to tickets and adding images to their knowledge base.
Annotation App Pc
There we have it, 5 top-notch image markup annotation tools to make your knowledge base articles easier to understand and more effective in saving you from a mound of tickets.
Got your own process or tool? I'd love to hear what you're doing to reduce those tickets and increase the usefulness of your knowledge base articles. ?
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Preview User Guide
You can use the editing tools in the Markup toolbar to mark up an image file, providing feedback or pointing out something you want to remember.
If the image is on a page in a PDF file and you want to comment on only the image, you can extract the image as a separate image file. See Extract a PDF page as an image for instructions.
If you only want to comment on part of an image that you’ve opened in Preview, you can select part of it, choose Edit > Copy to copy just that part, then choose File > New from Clipboard to create a new file. You can also crop the image to remove areas that you don’t want.
Note: If you annotate an image file, you can’t edit, move, or delete the annotations after you save the image. If you think you’ll need to change annotations later, you can convert the image file to a PDF file, then add annotations to the PDF.
- In the Preview app on your Mac, if the Markup toolbar isn’t showing, click the Show Markup Toolbar button .
- Use the tools in the toolbar to mark up the image (or use the Touch Bar).ToolDescriptionRectangular SelectionUse any of the following shape tools to select an area in an image and then crop, copy, or delete:
- Rectangular Selection
- Elliptical Selection
- Lasso Selection
- Smart Lasso
See Extract an image or remove a background.Instant AlphaRemove the background from an image.SketchSketch a shape using a single stroke.If your drawing is recognized as a standard shape, it’s replaced by that shape; to use your drawing instead, choose it from the palette that’s shown.DrawDraw a shape using a single stroke. Press your finger more firmly on the trackpad to draw with a heavier, darker line.Note: Unlike the Sketch tool, the Draw tool doesn’t recognize standard shapes.This tool appears only on computers with a Force Touch trackpad.ShapesClick a shape, then drag it where you want. To resize the shape, use the blue handles. If it has green handles, use them to alter the shape.You can zoom and highlight shapes using these tools:- Loupe : Drag the loupe to the area you want to magnify. To increase or decrease the magnification, drag the green handle; drag the blue handle to change the loupe size.
- Highlight : Drag the highlight where you want. To resize it, use the blue handles.
See Rotate and modify shapes added to a PDF for more options.TextType your text, then drag the text box where you want.SignIf signatures are listed, click one, then drag it where you want. To resize it, use the blue handles.To create a new signature:- Using your trackpad: Click Trackpad, click the text as prompted, sign your name on the trackpad using your finger, then click Done. If you don’t like the results, click Clear, then try again.If your trackpad supports it, press your finger more firmly on the trackpad to sign with a heavier, darker line.
- Using your computer’s built-in camera: Click Camera. Hold your signature (on white paper) facing the camera so that your signature is level with the blue line in the window. When your signature appears in the window, click Done. If you don’t like the results, click Clear, then try again.
- Using your iOS or iPadOS device: Click iPhone or iPad. On your iPhone or iPad, sign your name using your finger or Apple Pencil. When your signature appears in the window, click Done. If you don’t like the results, click Clear, then try again.Your devices must meet Continuity system requirements. See the Apple Support article System requirements for Continuity on Mac, iPhone, iPad, iPod touch, and Apple Watch.
See Fill out a PDF form.Adjust colorChange values for an image’s exposure, contrast, saturation, tint, and more.To have the values automatically adjusted, click Auto Levels. To return to the original values, click Reset All.Adjust sizeChange an image’s size and resolution.Shape StyleChange the thickness and type of lines used in a shape, and add a shadow.Border ColorChange the color of the lines used in a shape.Fill ColorChange the color that’s used inside a shape.VLC for Mac OS X VLC is a free and open source cross-platform multimedia player and framework that plays most multimedia files as well as DVDs, Audio CDs, VCDs, and various streaming protocols. VLC is a free and open source cross-platform multimedia player and framework that plays most multimedia files, and various streaming protocols. Official Download of VLC media player for Mac OS X Toggle navigation. Team & Organisation. Devices and Mac OS X version. VLC media player requires Mac OS X 10.7.5 or later. It runs on any 64bit Intel-based Mac. Mac OS X 10.4.7 or later is required. Use VLC 0.9.10. Get it for PowerPC or Intel. Oct 09, 2019 VLC Media Player for Mac is a powerful and efficient app for playing all kinds of media in multiple formats right on your Mac. With this app in place, you can just download. Vlc player for mac os x 10.4 11 free download.Text StyleChange the font or the font style and color.AnnotateAnnotate the item by sketching or drawing on it using your nearby iPhone or iPad. The Annotate tool appears blue when your device is connected; to disconnect your device, click the tool again.Your devices must meet Continuity system requirements. See the Apple Support article System requirements for Continuity on Mac, iPhone, iPad, iPod touch, and Apple Watch.
See alsoTake a picture of your screen in Preview on MacResize, rotate, or flip an image in Preview on MacSee what an image looks like on another device using Preview on MacAnnotate a PDF in Preview on MacUse the Touch Bar